What are the dates of the Festival?

The Crucialfest 7 All Ages Main Event runs at The Gateway, Sept 2 & 3 from 12pm-10pm. Additionally, 21+ evening showcases run at Urban Lounge (metal) & Metro Music Hall (electronic/dance) Aug 31 - Sept 3 starting from 7pm-8pm and ending at 1am.

Where is the event located?

Crucialfest 7 is happening at The Gateway, 400 W. & 100 S. Parking garages are available at three different locations surrounding the mall, and street parking is available along the north end as well as heading west on 100 S. The Gateway can also be accessed via the UTA Trax Blue Line, exiting at the Planetarium Station. Metro Music Hall is located a block and a half West of the gateway at 615 W. 100 S. Urban Lounge is a mile east of The Gateway at 241 S. 500 E.

Where is the entrance located?

Enter through the Grand Hall at 400 W. 50 S. Tickets are will call only. Please have your IDs ready at the gate and our door staff will give you your entry wristbands.

What time do doors open?

Doors open at noon, 12pm. The festival ends at 10pm.

Where are the stages located?

Crucialfest has three stages. The two main stages will be located at the Olympic Fountain pavilion. The third stage will be inside of the old Apple Store space, also at the pavilion.

Is this event all ages?

Yes. The main event at The Gateway is all ages with alcohol available for purchase to our 21+ guests.

Can I purchase tickets at the door?

In the event that Crucialfest 7 does not sell out in advance, a day-of box office will be available at the entrance. Day of tickets will be $10-$15 more than advance tickets.

What do I need to bring to get in?

A valid form of ID or your ticket confirmation email from TicketFly. All tickets will be Will Call and sorted by name.

What if someone else bought my ticket for me?

No problem! Have them send you their official TicketFly confirmation email (which includes the ticket number) and present that to our door staff. Note, this confirmation number will only be usable once.

What does the VIP pass include?

The VIP passes include premier stage viewing at the festival with entrance to either the 21+ or All Ages lounges, a Crucialfest t-shirt, Crucialfest poster. A 4-Day 21+ pass also includes entrance to all after-party events at Urban Lounge & Metro Music Hall (21+) Aug 31-Sept 3.

What does a 4-day pass include?

A 4-day pass is 21+ only, and includes entrance to the Main Event at The Gateway and all eight of the night time events from Aug 31 - Sept 3. In order to attend any nighttime showcases an individual MUST have a 4-Day 21+ or 4-Day 21+ VIP pass.

Can I upgrade my GA ticket to a VIP ticket?

Day of VIP upgrades may or may not be available based on availability.

Can I purchase a physical ticket?

Yes, physical tickets are available at all Graywhale Entertainment stores throughout Utah.

Why is there a service fee when I buy my ticket?

Service fees help pay for the cost of selling tickets online, contributing to everything from the software that makes it possible to purchase tickets from your own home all the way to convenient pickup through will call and box office operations.

Can I bring in any outside food or beverages?

No. Food, alcoholic beverages, and non-alcoholic drinks will be available on-site for purchase. A free water station will also be available.

Can I bring my child to Crucialfest?

Yes, children 8 and under can enter for free with an accompanying ticketed adult.

Are there ATM's available?

Yes, a Well's Fargo location & ATM are on-site.

Is there a festival map & schedule?

Yes! Visit our schedule page to see the full line-up, set times, and showcase information. *Site Map coming soon.

Is re-entry allowed?


Can I bring my service animal?


Can I bring my bicycle?

Not inside of the festival.

Can I get a refund on my ticket?

No. All online purchases are final. Crucialfest will be happening rain or shine. Lineup and schedule are subject to change.

Will there be a Lost & Found?

Yes, contact the staff on-site or contact us directly (contact info below).

I haven't received my ticket confirmation email yet?

When you have purchased your ticket, TicketFly will have sent you a confirmation email. Make sure to first check your main Inbox and Junk folders. If you are still having difficulty, visit TicketFly's customer support line or you can contact Crucialfest directly (contact info below).

How can I get in touch with Crucialfest?

Please send inquiries about sponsorship or vending opportunities to: [email protected]

For all ticketing matters please contact: [email protected]

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